The five valleys
Heat Pump Servicing in Stroud.
Stroud, Nailsworth, Painswick, Chalford, Minchinhampton, Bisley and the villages tucked into the valleys — all covered. What the service costs, which grant figure applies to you, and when you can book — all published below.
Worth knowing before you ring anyone
Four things most Stroud households have to ring round to find out.
All of it is published, so you can work out where you stand before you speak to anybody — us included.
Servicing & repairs
What a service costs. What a repair costs.
£228 inc. VAT for the annual service — heat pump and hot water cylinder, one visit, a photo report you keep.
Repairs: £150 inc. VAT (£125+VAT) covers the callout and the first hour’s diagnosis, then £51 inc. VAT (£42.50 +VAT) per half hour. It stops at £360 inc. VAT for a half day (£300+VAT) and £660 inc. VAT for a full day (£550+VAT) — those are ceilings the meter bumps into, never charges added on top.
Same figures in Stroud town as up a single-track lane in Bisley — there’s no travel charge anywhere in the area we cover. The drive is our problem, not your bill’s.
The full rate card →New installations
Replacing a boiler? £7,500 or £9,000.
The Boiler Upgrade Scheme pays £7,500 as standard. It pays £9,000 if you’re replacing an oil or LPG boiler and you’re off the mains gas grid, in England — that uplift came in on 1 July 2026.
Which means two houses in the same Chalford lane can be £1,500 apart on an identical heat pump, purely on what they burn now. If you’re on oil or LPG, it’s the higher one.
How the grant application works →When you can book
December stays free for emergency callouts.
Servicing and maintenance run January to November, and December is deliberately left empty. It is the month heat pumps get leaned on hardest and the month people can least afford to wait — so the diary is kept free, rather than filled with routine visits booked months earlier.
December: £198 inc. VAT (£165+VAT) for the callout and first hour, with labour billed at time-and-a-quarter — against the usual £150.
Plus and Premier care plans don’t pay the December premium.
You pay the standard callout rate all year round — including the one month everyone else pays a quarter more.
Orphaned systems
If the company that fitted it has gone.
It’s a common situation and not a difficult one. Whoever installed your heat pump, and whether it’s up a valley lane or on a street in the middle of Stroud, it can go on our books — and an annual service is what keeps the manufacturer’s warranty valid, whoever fitted it.
Everything the service covers is set out in full on the annual servicing page.
What’s included →Care plans
Looked after all year, from £18 a month.
Three plans, and all of them include the annual service.
Essential
£18 /mo
inc. VAT
- The annual service, spread across the year
- Heat pump and hot water cylinder
- Photo report you keep
- Standard booking
- £216 a year against £228 one-off
Plus
£24 /mo
inc. VAT
Everything in Essential, and…
- Priority 2 booking — seen ahead of non-members
- 10% off the callout charge
- 10% off labour
- 10% off parts
- December cover — breakdowns attended with no seasonal uplift
Premier
£29 /mo
inc. VAT
Everything in Plus, and…
- Priority 1 booking — top of the queue
- 25% off the callout charge
- 15% off labour
- 20% off parts
- December cover — breakdowns attended with no seasonal uplift
Rather not commit to a plan? A one-off annual service is £228 inc. VAT — book one here.
What the valleys change, and what they don’t.
The terrain changes how a job gets planned, not how it gets done — narrow lanes, terraced gardens cut into hillsides, and units sited on retaining walls or platforms. That gets worked out before the visit rather than on the doorstep, which is why a Stroud booking usually starts with a couple of questions about access.
Real jobs
From recent visits around Stroud.
New systems going in, underfloor upgrades to homes that already had a heat pump, and the everyday checks that keep one running well.
Services in Stroud
Everything a heat pump home needs.
FAQs
Stroud, answered.
Do you cover the Stroud valleys — Chalford, Nailsworth, Painswick?
Does a hilly, rural site make heat pump servicing harder?
Do Stroud homes qualify for the higher £9,000 heat pump grant?
Nearby
Also covering the areas around Stroud.
Gloucester, Cirencester and the Cotswolds, Cheltenham, Tewkesbury and the Forest of Dean are all covered too — see the full areas covered list.
Ready to book a Stroud service?
£228 inc. VAT for the annual service — heat pump and cylinder, one visit, a photo report you keep. A care plan spreads it across the year instead.
Routine services run January to November — December is kept clear for breakdowns.