Off-gas-grid specialist
Heat Pump Servicing in the Forest of Dean.
Lydney, Coleford, Cinderford, Newnham, Mitcheldean and the villages between. A lot of Forest heat pumps are older RHI-era systems whose original installer has moved on — still looked after here, whoever fitted them.
Installer gone?
Your heat pump still needs looking after.
The Forest of Dean has noticeably more heat pumps per household than the UK average — much of it dating from the RHI grant era (roughly 2014–2022), when off-gas-grid rural homes were early, enthusiastic adopters. Years on, plenty of those original installers have retired, moved on, or stopped offering servicing altogether. That doesn't mean the heat pump stops needing care — pressures still drift, cylinders still need checking, warranties still depend on it.
If nobody's been out to service yours in a while, or the company on the paperwork doesn't answer the phone anymore, that's exactly the situation this covers.
Worth knowing before you ring anyone
Four things most Forest of Dean households have to ring round to find out.
All of it is published, so you can work out where you stand before you speak to anybody — us included.
Servicing & repairs
What a service costs. What a repair costs.
£228 inc. VAT for the annual service — heat pump and hot water cylinder, one visit, a photo report you keep.
Repairs: £150 inc. VAT (£125+VAT) covers the callout and the first hour’s diagnosis, then £51 inc. VAT (£42.50 +VAT) per half hour. It stops at £360 inc. VAT for a half day (£300+VAT) and £660 inc. VAT for a full day (£550+VAT) — those are ceilings the meter bumps into, never charges added on top.
Same figures in the middle of Lydney as at the end of a track outside St Briavels — there’s no travel charge anywhere in the area we cover. The drive is our problem, not your bill’s.
The full rate card →New installations
Replacing a boiler? £7,500 or £9,000.
The Boiler Upgrade Scheme pays £7,500 as standard. It pays £9,000 if you’re replacing an oil or LPG boiler and you’re off the mains gas grid, in England — that uplift came in on 1 July 2026.
Which means two houses in the same lane outside Coleford can be £1,500 apart on an identical heat pump, purely on what they burn now. If you’re on oil or LPG, it’s the higher one.
How the grant application works →When you can book
December stays free for emergency callouts.
Servicing and maintenance run January to November, and December is deliberately left empty. It is the month heat pumps get leaned on hardest and the month people can least afford to wait — so the diary is kept free, rather than filled with routine visits booked months earlier.
December: £198 inc. VAT (£165+VAT) for the callout and first hour, with labour billed at time-and-a-quarter — against the usual £150.
Plus and Premier care plans don’t pay the December premium.
You pay the standard callout rate all year round — including the one month everyone else pays a quarter more.
How long they last
The oldest heat pump on our books is 15.
It’s in Yorkley, it went in over 15 years ago, and in all that time it has needed one control board. A properly designed, properly installed heat pump lasts a very long time — 20 years or more is realistic.
What kills one early is rarely the heat pump itself: poor design, poor installation, bad water quality, and going years without a service.
What the annual service covers →Care plans
Looked after all year, from £18 a month.
Three plans, and all of them include the annual service.
Essential
£18 /mo
inc. VAT
- The annual service, spread across the year
- Heat pump and hot water cylinder
- Photo report you keep
- Standard booking
- £216 a year against £228 one-off
Plus
£24 /mo
inc. VAT
Everything in Essential, and…
- Priority 2 booking — seen ahead of non-members
- 10% off the callout charge
- 10% off labour
- 10% off parts
- December cover — breakdowns attended with no seasonal uplift
Premier
£29 /mo
inc. VAT
Everything in Plus, and…
- Priority 1 booking — top of the queue
- 25% off the callout charge
- 15% off labour
- 20% off parts
- December cover — breakdowns attended with no seasonal uplift
Rather not commit to a plan? A one-off annual service is £228 inc. VAT — book one here.
Rural, off the gas grid, and grant-eligible.
Much of the Forest is off the mains gas grid, historically heated by oil or LPG — which makes it one of the areas where the Boiler Upgrade Scheme's higher grant genuinely matters. Homes replacing an oil or LPG boiler with a heat pump can access £9,000 towards the cost, rather than the standard £7,500, specifically because they're off the gas grid. Combined with the age and density of existing systems here, it's a part of the patch that gets more attention than most.
Real jobs
From recent visits in the Forest.
A mix of what we see out here — older systems whose installer has long gone, newer units going in, and what turns up inside once the covers come off.
“Barrie kept appointment promptly and as usual was very methodical and thorough. We feel safe when he is moving around our property.”
Services in the Forest of Dean
Everything a heat pump home needs.
FAQs
Forest of Dean, answered.
My heat pump installer isn't around anymore — can you still service it?
Do you cover Lydney, Coleford and Cinderford?
Is the £9,000 grant available in the Forest of Dean?
Nearby
Also covering the areas around the Forest.
Gloucester and Cheltenham are covered too, plus Monmouth, Ross-on-Wye and Herefordshire — see the full areas covered list.
From customers in the Forest
In their own words.
“Barrie did a great job replacing my ancient leaking radiator system with a new reliable one that more efficiently distributes the heat from my air source heat pump around my quirky 1740s house. The work was clean, tidy and the old radiators taken away. Highly recommend.”
“Barrie kept appointment promptly and as usual was very methodical and thorough. We feel safe when he is moving around our property.”
All reviews — every one lifted straight from Google.
Ready to book a Forest of Dean service?
£228 inc. VAT for the annual service — heat pump and cylinder, one visit, a photo report you keep. A care plan spreads it across the year instead.
Routine services run January to November — December is kept clear for breakdowns.