Regency & suburbs
Heat Pump Servicing in Cheltenham.
Leckhampton, Charlton Kings, Prestbury, Up Hatherley, Warden Hill and Bishop's Cleeve — all covered. Regency townhouses and conservation-area properties get the careful siting they need.
Worth knowing before you ring anyone
Four things most Cheltenham households have to ring round to find out.
All of it is published, so you can work out where you stand before you speak to anybody — us included.
Servicing & repairs
What a service costs. What a repair costs.
£228 inc. VAT for the annual service — heat pump and hot water cylinder, one visit, a photo report you keep.
Repairs: £150 inc. VAT (£125+VAT) covers the callout and the first hour’s diagnosis, then £51 inc. VAT (£42.50 +VAT) per half hour. It stops at £360 inc. VAT for a half day (£300+VAT) and £660 inc. VAT for a full day (£550+VAT) — those are ceilings the meter bumps into, never charges added on top.
Same figures in a Charlton Kings townhouse as out in Bishop’s Cleeve — there’s no travel charge anywhere in the area we cover. The drive is our problem, not your bill’s.
The full rate card →New installations
Replacing a boiler? £7,500 or £9,000.
The Boiler Upgrade Scheme pays £7,500 as standard. It pays £9,000 if you’re replacing an oil or LPG boiler and you’re off the mains gas grid, in England — that uplift came in on 1 July 2026.
Which means two houses in the same lane out past Prestbury can be £1,500 apart on an identical heat pump, purely on what they burn now. If you’re on oil or LPG, it’s the higher one.
How the grant application works →When you can book
December stays free for emergency callouts.
Servicing and maintenance run January to November, and December is deliberately left empty. It is the month heat pumps get leaned on hardest and the month people can least afford to wait — so the diary is kept free, rather than filled with routine visits booked months earlier.
December: £198 inc. VAT (£165+VAT) for the callout and first hour, with labour billed at time-and-a-quarter — against the usual £150.
Plus and Premier care plans don’t pay the December premium.
You pay the standard callout rate all year round — including the one month everyone else pays a quarter more.
Conservation areas
Seven of them, and one is very large.
Cheltenham has seven conservation areas, and the council calls the Central one substantial — Prestbury and Charlton Kings have their own on top. Most people don’t discover they’re in one until something comes up.
Being in one rarely stops a heat pump going in. The rule is about siting rather than permission — the unit can’t go on a wall that fronts the road. Working out which wall that is, where the pipe runs make sense, and the sound check to the nearest neighbour’s window is what the survey is for. Listed buildings are a different matter again and do need consent. Boundaries can be finer than people expect — one side of a street in, the other out — so it’s worth checking your own address with Cheltenham Borough Council, and we’ll talk it through at the survey.
How the survey works →Care plans
Looked after all year, from £18 a month.
Three plans, and all of them include the annual service.
Essential
£18 /mo
inc. VAT
- The annual service, spread across the year
- Heat pump and hot water cylinder
- Photo report you keep
- Standard booking
- £216 a year against £228 one-off
Plus
£24 /mo
inc. VAT
Everything in Essential, and…
- Priority 2 booking — seen ahead of non-members
- 10% off the callout charge
- 10% off labour
- 10% off parts
- December cover — breakdowns attended with no seasonal uplift
Premier
£29 /mo
inc. VAT
Everything in Plus, and…
- Priority 1 booking — top of the queue
- 25% off the callout charge
- 15% off labour
- 20% off parts
- December cover — breakdowns attended with no seasonal uplift
Rather not commit to a plan? A one-off annual service is £228 inc. VAT — book one here.
Regency terraces need a different approach.
Cheltenham's Regency and Georgian terraces are architecturally beautiful and thermally very different from a 1990s semi — solid walls, tall ceilings, and, in conservation areas, real restrictions on where an outdoor unit can go and how it needs to be screened. Getting a heat pump to run efficiently in one of these properties depends on the system being commissioned to suit the building, not a generic setup. Out towards Up Hatherley, Warden Hill and Bishop's Cleeve the housing is newer and more straightforward, but the same annual discipline is what keeps any system efficient long-term — everything included is set out in full on the annual servicing page.
A good number of Cheltenham heat pumps were installed by companies that have since moved on or stopped offering servicing — if that's yours, it's a normal, common situation, and one we're set up to fix.
Real jobs
Sited with care, set up to run well.
From where the outdoor unit sits to the plant room and the controls behind it — the details that decide whether a heat pump runs quietly and efficiently.
Services in Cheltenham
Everything a heat pump home needs.
FAQs
Cheltenham, answered.
My heat pump isn't heating — what can I check before you come out?
Do you cover Leckhampton, Charlton Kings and Prestbury?
Can you fit a heat pump unit in a Cheltenham conservation area?
Nearby
Also covering the areas around Cheltenham.
Gloucester, the Forest of Dean, Tewkesbury and the Cotswolds are covered too — see the full areas covered list.
Ready to book a Cheltenham service?
£228 inc. VAT for the annual service — heat pump and cylinder, one visit, a photo report you keep. A care plan spreads it across the year instead.
Routine services run January to November — December is kept clear for breakdowns.