Care plans
Looked after all year, from £18 a month.
Your annual service spread across the year, and every repair discounted when you need one. Three plans, all inc. VAT, and you can join any time.
The plans
Three plans. Pick the one that fits.
Essential is simply the annual service spread over monthly payments — and cheaper than booking it one-off. Plus and Premier add priority booking, callout discounts and money off labour and parts as you go up. No fair-use clauses, no small print. To join, fill in the short form — pick your plan from the list and tell us about your system. There is no automatic sign-up yet, so we come back to you to set the Direct Debit up.
One-off annual service — heat pump and cylinder
Book it as and when. No plan, no commitment.
£228 inc. VAT
Book nowEssential
£18/month
The annual service, paid monthly — and cheaper than booking it one-off.
- Annual service: heat pump and hot water cylinder
- Full written photo report
- Standard booking
Plus
£24/month
Everything in Essential, and…
- Priority 2 booking, subject to availability
- 10% off your callout charge
- 10% off labour
- 10% off parts
- December cover — priority breakdown response, no seasonal uplift
Premier
£29/month
Everything in Plus, and…
- Priority 1 booking — same or next day, subject to availability
- 25% off your callout charge
- 15% off labour
- 20% off parts
- December cover — priority breakdown response, no seasonal uplift
December
December stays free for emergency callouts.
December is when heat pumps get leaned on hardest and when nobody can afford to wait. So routine services run January to November and the December diary is kept free for the systems that have actually stopped.
For non-members and Essential, a seasonal premium applies during December: £198 inc. VAT (£165 +VAT) for the callout and first hour, with labour billed at time-and-a-quarter.
Plus and Premier care plans don't pay the December premium.
Standard rates, priority response, in the month it matters most.
Paid monthly by Direct Debit. Cancel with one month’s notice; cancellation fees apply within the first 12 months, and any completed work is payable in full. Every discounted rate stays a genuine saving on the standard rate card — plans are discounts on work, not free work, and parts and materials are charged as normal.
What’s covered
Every plan starts with the same service.
There is no cut-down version on the cheaper tier. Essential, Plus and Premier all include the full annual service — heat pump and hot water cylinder together, in one visit, with a written photo report you keep.
What gets done, every visit
- Filter and strainer clean
- Full visual inspection
- Electrical safety check
- Noise and vibration check
- Performance and efficiency check
- Controls review
- Flow and return temperature checks
- Water quality and inhibitor test
- System pressure and expansion vessel check
- Pressure relief and safety valve checks
- Unvented cylinder check
- Full written report, with photographs
If something turns up that needs fixing, it gets fixed on the spot where we can. If it needs a part or a return visit, you get the price before any work starts — repair pricing is published openly, with hard caps, and your plan discount comes off it.
Reviews
The people already on the round.
Rated 5.0 on Google
“Barrie kept appointment promptly and as usual was very methodical and thorough. We feel safe when he is moving around our property.”
“Barrie has always taken the time to understand the system as a whole, diagnose problems carefully, and explain clearly what is going on… pressure-related issues that have needed proper understanding rather than guesswork.”
“Barrie was incredibly thorough, checking everything from the pressure gauge and mixing valves and suggested some slight alterations that would cut down the costs of running.”
Areas covered
Care plans across Gloucestershire, Herefordshire & Monmouthshire.
Zone days mean we work each area on set days, so a plan visit lands with the rest of the round. Don’t see your area? Get in touch — it’s worth asking.
Joining
One short form, then we do the rest.
The form takes a minute. There is no automatic sign-up behind it yet, so we read every one and come back to you — which also means your system gets on the right plan rather than the one an algorithm guessed.
01
Fill in the form
Pick your plan from the list, and tell us what you have — make and model if you know it, and whether there is a hot water cylinder.
02
We come back to you
Usually the same day. If Essential is the better fit than the tier you picked, we will say so — nobody gets sold up.
03
Direct Debit, then booked in
Set up the monthly payment and put the first service in the diary. Routine services run January to November.
FAQs
Care plan questions, answered.
Can I join a care plan at any time of year?
Yes. Plans start whenever you join — you do not have to wait for a renewal date or the start of a service year.
How do I sign up?
Fill in the form and choose your plan from the list. There is no automatic sign-up yet, so we come back to you — usually the same day — to set up the Direct Debit and book your first service.
Is Essential cheaper than paying one-off?
Yes. Essential is £18 a month, so £216 across the year, against £228 for the same annual service booked one-off.
Do the plans include parts?
No. Plans are discounts on work, not free work. Parts and materials are charged as normal, and Plus and Premier take a percentage off them.
What happens in December?
Nothing routine is booked in December — the diary is kept clear for systems that have stopped. Plus and Premier members pay no seasonal premium and get priority response. Non-members and Essential members pay £198 inc. VAT for the callout and first hour, with labour at time-and-a-quarter.
Can I cancel?
Yes, with one month's notice. Cancellation fees apply within the first 12 months, and any completed work is payable in full.
Ready to join a plan?
From £18 a month inc. VAT. Join any time of year — no waiting for a renewal date.