Heat pump servicing & repairs — Gloucestershire, Herefordshire & Monmouthshire
Heat pump servicing that protects your warranty.
Ridden to your door.
12+ years in renewables, trained by Mitsubishi, Vaillant and Stiebel Eltron. Servicing, repairs and new installs across Gloucestershire, Herefordshire and Monmouthshire.
MITSUBISHI, VAILLANT & STIEBEL ELTRON TRAINED · FULLY INSURED · CYLINDER CHECKS INCLUDED WITH EVERY SERVICE
Annual servicing
protects your warranty
Cylinder checks
included with every annual service
Manufacturer-trained
Mitsubishi, Vaillant & Stiebel Eltron
Photo report
with every service
“Barrie was incredibly thorough… took time to answer any questions I had in a non technical way that I could understand.”
Jacqui · Gorsley
Our Google reviews
The process
Booking a service or repair, start to finish.
Get in touch
Call, WhatsApp, or fill out the quick form and tell us what's going on — you don't need to know exactly what's wrong, just what you've noticed.
Book a visit
We'll find a time that works for you, usually within a few days, and confirm what to expect before we arrive.
Service or repair
A full check or diagnostic on site, with the fix carried out there and then wherever possible — whether we installed the system or someone else did.
Report or explanation
For a service, you'll get a full written report with photos. For a repair, we'll fix it on the spot where we can — otherwise you'll get a clear report of what's needed, parts or alterations, with the return visit booked in before we leave.
Looking for a new installation instead?
A new installation runs online estimate → on-site survey → fixed-price quote → install → commission and handover. Three to four days on site for a straight changeover, longer if the radiators need upgrading too.
What it costs — all of it
What a heat pump service costs. No phone call needed.
Here is the whole invoice before you ring anyone. No “from”, no callout surcharge, no travel charge, and nothing that turns up at the end.
Looking for repair pricing? Every rate is published in full — the callout, the hourly rate, and the half-day and full-day caps — on our heat pump repairs page. See repair pricingAnnual heat pump service
£228 inc. VAT is £190 +VAT. Routine services run January to November — December is kept clear for breakdowns.
Or spread it — from £18 a month The same annual service on a care plan, spread over the year — £216 against £228. Higher tiers add priority booking and discounts. See the three plans ↓ Book a service Ask a question on WhatsAppCare plans
Paying monthly costs less than paying once.
Essential is the same annual service, spread over the year: £18 a month is £216 a year, against £228 for the one-off. The two higher tiers add priority booking, discounts and December cover.
Essential
£18/month
The annual service, paid monthly — and cheaper than booking it one-off.
- Annual service: heat pump and hot water cylinder
- Full written photo report
- Standard booking
- Join any time of year
Plus
£24/month
Everything in Essential, and…
- Priority 2 booking, subject to availability
- 10% off your callout charge
- 10% off labour
- 10% off parts
- December cover — priority breakdown response, no seasonal uplift
Premier
£29/month
Everything in Plus, and…
- Priority 1 booking — same or next day, subject to availability
- 25% off your callout charge
- 15% off labour
- 20% off parts
- December cover — priority breakdown response, no seasonal uplift
Every plan includes the photo report. Plans are discounts on work, not free work — parts and materials are charged as normal. Paid monthly by Direct Debit; cancel with one month's notice, and cancellation fees apply within the first 12 months.
What we do
Four jobs, one number to call.
One engineer for the whole system — the heat pump, the cylinder and the pipework that joins them. No handing you between trades.
Servicing
Annual checks that keep your system efficient and your warranty valid.
Repairs
Fast diagnostics and fixes when something isn't running right.
Air Source Heat Pump
Full survey, sizing and a Vaillant system installed to MCS standards.
Underfloor Heating
Low-temperature circuits designed to pair perfectly with your heat pump.
“Barrie kept appointment promptly and as usual was very methodical and thorough. We feel safe when he is moving around our property.”
Derek · Yorkley
Read the reviews
"No stress. No second‑guessing."
Why a biker
The bike isn't a gimmick.
Founded by Barrie Summers — 12+ years in renewables, trained by Mitsubishi, Vaillant and Stiebel Eltron — and yes, that's his motorbike parked outside most job sites. It started as the quickest way to get to site visits without sitting in traffic. It stayed because it suits how the work gets done: no fuss, no wasted time, straight to the job.
Every job still gets the same thing: a proper look at what's actually going on, honest advice, and paperwork done right — whether that's a service, a repair, or a full install. The bike just means arriving early.
Caught early
A proper service catches problems before they're expensive.
Efficiency drifts and parts wear — and plenty of systems were never set up properly to begin with. Most of it doesn't show up until your bill does. A full service checks pressures, controls, connections and the pressure relief valves properly, not just a quick look and a sticker.
Reliable heating
Warm, consistent, and no surprises on the bill.
A properly designed and installed heat pump means reliable heating you can depend on — lower running costs, and the confidence that it's been done right.
Ongoing care
We don't disappear once it's running.
Servicing, tweaks and support whenever you need them — whether we installed your system or you inherited it from someone else. A heat pump is only as good as the care it gets in year two, three, and beyond.
The bit that gets told wrong
Heat pumps work in almost any property.
The idea that your house has to be a well-insulated new build is the most persistent piece of wrong information about heat pumps, and it simply isn't true. Most UK homes have been brought up to decent double glazing, windows and doors, and that is usually enough. Two of the systems we look after are in converted chapels — one in South Bristol, one in the Forest of Dean.
The variable is the heating system, not the building. A heat pump can be sized perfectly for a house and still run badly, because the radiators and pipework were left exactly as the old boiler had them. Most of a heat pump's efficiency comes from the heating system being sized correctly for the heat each room actually needs.
The physics is straightforward: lower the temperature of the water going through a radiator and you need more surface area to put the same heat into the room. A radiator that was fine on a hot gas or oil system may not be big enough for a low-temperature one. That is what a room-by-room heat loss survey is for, and it is the part of the job that decides how well the system runs for the next twenty years. It is the spine of how we approach a new installation and radiator and system work alike.
“Whoever you go with for your heat pump, make sure they're doing the design calculations properly — the room-by-room heat loss that tells you the size of the radiators, the heat pump and the pipes. Whether you work with us or someone else, make sure it's someone that does the job properly.”
Where a heat pump isn't the right call, it is almost never the house or the technology — it is budget, or how much disruption a home can take.
Boiler Upgrade Scheme
Up to £9,000 off with the Boiler Upgrade Scheme.
The scheme gives £7,500 towards an air source heat pump — or £9,000 if you're replacing an oil or LPG boiler off the gas grid (England, from July 2026). Installations are carried out under an MCS umbrella scheme, which applies for the grant on your behalf — the paperwork's handled for you. Get in touch and we'll walk you through eligibility.
£9,000
Maximum grant available
Reviews
See our reviews on Google.
“Barrie kept appointment promptly and as usual was very methodical and thorough. We feel safe when he is moving around our property.”
“Barrie did a great job replacing my ancient leaking radiator system with a new reliable one that more efficiently distributes the heat from my air source heat pump around my quirky 1740s house. The work was clean, tidy and the old radiators taken away.”
“Barrie has always taken the time to understand the system as a whole, diagnose problems carefully, and explain clearly what is going on… pressure-related issues that have needed proper understanding rather than guesswork.”
FAQs
Questions, answered.
What services do you offer?
How often should I service my heat pump?
What's included in a service?
Do you service heat pumps you didn't install?
What if my heat pump breaks down?
How much does servicing cost?
Can I get a grant towards a new heat pump?
How much does a new installation cost?
Do I pay VAT on a heat pump installation?
Are heat pumps noisy?
Do you charge more in December?
How do I get started?
What makes you different?
How can I contact you?
Ready to book a service?
£228 inc. VAT, heat pump and cylinder, one visit, a photo report you keep.
On the road
Job photos and the odd roadside view, posted as they happen.